Returns Policy
Returns are sent through Australia Post.
You have 30 days from the date of purchase to return items to us.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.
If your item has been opened, please submit a return request through our contact us tab and let us know the details.
Returning Special
Offer items?
If you have a faulty product that you bought on special offer, please return it to us and we will be happy to send a replacement.
If you wish to have a refund, you will need to return all your Special Offer items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.
Returning Made to Measure and Custom made items?
If you have a faulty product that you bought on "Made to Measure", or "Custom made" item please return it to us and we will be happy to send a replacement.
If you wish to have a refund, you will need to return all your Special Offer items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.
Lost items
Parcel forwarding services
If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund. The Pimp Den is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.
Wrong delivery address
Please make sure your delivery address is up to date in your The Pimp Den Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.