Shipping Policy
Discreet Packaging
The Pimp Den is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in plain envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The name “The Pimp Den” does not appear anywhere on the outside of your package.
Domestic Shipping Information
The Pimp Den uses and recommends Australia Post for all shipping
Standard Shipping 3-5 business days Metro areas cost per packaged weight calculated at time of sale
5-7 business days Regional areas cost per packaged weight calculated at time of sale
*excludes public holidays and weekends
express shipping 1-2 business days Metro areas additional cost calculated at time of sale
3-5 business days Regional areas additional cost calculated at time of sale
* all delivery times are indicative to our shipping partners
Tracking numbers will be provided once items are shipped
International Shipping Information
The pimp Den uses and recommends Australia Post for all of its shipping
New Zealand: Express shipping
* Orders shipped to NZ are subject to 15% GST,
The NZ government has significant duty charges on orders over $1000.
More information on New Zealand Duties & Taxes can be found here.
2 - 5 business days
South America & Middle East: Express shipping
3 – 5 business days
calculated in AUD
Asia, Canada & Europe: Express shipping
3 – 5 business days
calculated in AUD
Africa, Caribbean, Pacific Islands: Express shipping
3 – 5 business days
calculated in AUD
*All delivery times are indicative via our shipping partners.
International Tracking numbers will be provided once item is shipped
*During Sale periods dispatch may be delayed by 5-7 business days
Due to the fast turnaround time of our orders, any address changes, order cancellations or amendments can only be done within 30 minutes of the order being placed. If this time frame has passed, please wait for the order to be shipped, and simply contact the carrier directly to request a redirection.
Please note: We do not ship to Cuba, Guatemala, Iran, Syria, Sudan, Russia, Belarus, Eritrea, Ukraine, Venezuela or International PO Boxes.
For all US residents, please place your order on our US site here
The following countries reject any orders including adult toys & bondage, lubricants or beauty products; Saudi Arabia, U.A.E, Thailand, Turkey, Vietnam, Malaysia, India, Maldives, Alabama (U.S), Egypt, Dubai, Qatar, Oman, Bahrain, Yemen, India, Pakistan, Indonesia, Syria, Iraq, Afghanis